1. SUBJECT

1.1. These general conditions of sale regulate the sales contract relating to any purchase made through the e-commerce site www.valnerinatartufi.com(hereinafter the “Site”). The Site, owned by AR Tartufi srl. with registered office in Frazione Palombare, 5 – 05031 Arrone – TR – Loc. Acquasolfurea – IT, tax code and VAT number IT 01560440552, Rea number 106724 of Terni. (hereinafter the “Owner”), is managed by AR Tartufi srl.

1.2. AR Tartufi srl deals with the sale of products through the Site www.valnerinatartufi.com. The purchase of products carried out through the Site sees as parties AR Tartufi srl as seller (hereinafter the “Seller”), the person who proceeds with the purchase of one or more products (hereinafter the “Consumer”), and the Seller and Consumer hereinafter collectively referred to as the “Parties”.

1.3. Any communication from the Consumer connected and/or related to this contract – including any reports, complaints, requests concerning the purchase and/or delivery of the products, the exercise of the right of withdrawal, etc. – must be sent to the Seller at the contact details on the Site and to the e-mail address: customerservice@valnerinatartufi.com.

1.4. Each purchase is subject to the general conditions of sale published on the Site at the time the contract is concluded pursuant to the following article 3.

1.5. The Site is dedicated to retail sales and as such is intended for the exclusive use of consumers. The possibility of purchasing products on the Site is therefore reserved exclusively to a "consumer", as a natural person who acts for purposes other than entrepreneurial, commercial, artisanal or professional activity. All persons who are not "consumers" are invited not to place purchase orders for products through the Site.

1.6. At the same time as the execution of the purchase order, the Consumer accepts that the confirmation of the information relating to the order placed and the general conditions of the contract contained in this contract will be sent to him/her via e-mail to the address declared by the same during the registration on the Site. The Seller reserves the right not to execute orders coming from subjects other than the "consumer" or that do not comply with its commercial policy.

1.7. In order to validly conclude this contract, the age of majority (18 years) and the legal capacity to act are required, which the Consumer declares to possess.

1.8. Any costs for connecting to the Site via the Internet, including telephone costs, are the sole responsibility of the Consumer, according to the rates applied by the operator selected by the Consumer.

2. PRODUCT CHARACTERISTICS AND THEIR AVAILABILITY IN DIFFERENT GEOGRAPHICAL AREAS.

2.1. The products are sold by the Seller with the characteristics described on the Site at the time the order is sent by the Consumer and according to the general conditions of sale published on the Site at the time the order is sent, with the exclusion of any other condition or term.

2.2. The Seller reserves the right to modify these general conditions of sale at any time, at its own discretion, in compliance with current legislation. The products are offered under the general contract conditions indicated on the Site at the time of sending the order until stocks run out.

2.3. The prices and goods for sale on the Site are subject to change without notice. Therefore, before sending the purchase order pursuant to the following point 3., the Consumer is requested to check the final sale price.

2.4. The Seller reserves the right, without prior notice, to modify the goods on the Site or to modify their characteristics at any time and without prior notice or obligation.

2.5. The Seller reserves the right to make changes and improvements to any good offered on the Site, without the obligation to make such changes to those already sold.

2.6. This Site can be accessed by users from all over the world and the Site may contain references to goods that are not available or cannot be purchased in the Site visitor's country.

2.7. The Products present on the Site or intended for sale are reserved for sale exclusively in the countries indicated in the list present on the Site at the time the order is sent.

3. COMPLETION OF THE CONTRACT.

3.1. The product presentations on the Site, which are not binding for the Seller, represent mere invitations to offer and not offers to the public.

3.2. The purchase order sent by the Consumer to the Seller via the Site has the value of a contractual proposal and is subject to these general contract conditions, which constitute an integral part of the order itself and which the Consumer, by sending the order to the Seller, must accept in full and without any reservation. Before proceeding with the purchase of the products, by sending the purchase order, the Consumer will be asked to carefully read these general conditions of sale and the Information on the right of withdrawal, to print a copy using the print command and to save or reproduce a copy for his/her personal use. Furthermore, the Consumer will be asked to identify and correct any errors in entering his/her data.

3.3. The Consumer's purchase order is accepted by the Seller by sending to the Consumer, to the email address declared by the latter to the Seller at the time of registration on the Site, an order confirmation email, which will contain the link to the text of these general conditions of sale, the summary of the order placed and the description of the characteristics of the product ordered. The Consumer's order, the Seller's order confirmation and the general contract conditions applicable to the relationship between the Parties, will be electronically archived by the Seller in its computer systems and the Consumer may request a copy by sending an email to the Seller at the address customerservice@valnerinatartufi.com.

3.4. The contract is considered perfected when the Consumer receives the order receipt from the Seller via email. In accordance with current legislation, the order and the order receipt are considered received when the parties to whom they are addressed have the possibility of accessing them.

4. PRODUCT SELECTION AND PURCHASE PROCEDURE.

4.1. The products presented on the Site may be purchased through the purchase procedure present on the Site. This procedure involves the selection of the products of interest to the Consumer, with their insertion into the appropriate virtual shopping cart. Once the selection of the products has been completed, in order to purchase the products selected and inserted into the cart, the Consumer will be invited to register on the Site, providing the requested data, or to log in, if the Consumer is already registered, or to provide their data in order to complete the order and allow the contract to be finalized. In order to allow the purchase, the Consumer will be asked to confirm their data (for example but not limited to: name, surname, etc.), as well as the address where the selected products are to be delivered, the billing address and a telephone number where they can be contacted for any communications relating to the purchase made, if they are different from the data provided at the time of registration and the tax code. The Consumer will see a summary of the order to be executed, the contents of which he can modify: therefore, the Consumer, after careful reading, must expressly approve these general conditions of sale, through the appropriate check-box on the Site and finally, through the "Proceed to Checkout" button, the Consumer will be asked to confirm his order, which will then be definitively sent to the Seller and will produce the effects described in the previous paragraph 3.2. of this contract. The Consumer will also be asked to choose the shipping method and the payment method, from those available. If the Consumer decides for the immediate payment method (concurrent with the purchase) by credit card, PayPal or immediate bank transfer, he will be required to communicate the relevant data via a secure connection. For accounting and administrative purposes, the Seller reserves the right to verify the personal details indicated by the Consumer. If payment is made by credit card, the purchase amount will be charged exclusively upon receipt of the order by the Seller.

5. DELIVERY OF GOODS AND ACCEPTANCE.

5.1. Generally the Site indicates the delivery times of the same, however, this information is to be considered purely indicative and not binding for the Seller.

5.2. The Seller undertakes to do everything in its power to comply with the delivery times indicated on the Site and, in any case, to make the delivery within a maximum of 30 (thirty) days from sending the order confirmation to the Consumer except for goods not available in the warehouses, subject to an advance order by the Consumer, in which case the delivery will be made within 30 (thirty) days from the availability of the goods. In this last case, the consumer will have the right to exercise the withdrawal until receiving the communication, sent by the Seller, of availability of the same in its warehouses.

5.3. Since it is not possible to guarantee the availability of the products indicated on the Site, if a product ordered by a Consumer is not available, the Consumer will be promptly informed by the Seller and the payment, if already made by the Consumer, will be promptly refunded.

5.4. The shipment of the products ordered by the Consumer will take place in the manner selected by the Consumer, among those available and indicated on the Site at the time the order is sent. The Consumer undertakes to check without delay, and in any case no later than 3 (three) days after receiving the products, that the delivery is correct and includes all and only the products purchased and to inform the Seller within this period of any defect in the products received or their non-conformity with the order placed, according to the procedure set out in the following art. 9 of this contract. If the packaging or wrapping of the products ordered by the Consumer should arrive at their destination clearly damaged, the Consumer is invited to refuse delivery by the carrier/shipper or to accept delivery "with reservation".

5.5. After the deadline referred to in the previous paragraph 5.4. has elapsed, the delivered products will be considered definitively accepted by the Consumer.

6. CONSUMER PROTECTION AND RIGHT OF WITHDRAWAL

6.1. The Consumer has the right to withdraw from this contract, without any penalty, within 10 (ten) working days from the day of receipt of the products ordered, for any reason and without having to justify his decision in any way. In the aforementioned case, the shipping costs and any duties or additional taxes for the re-importation of the product will be retained by the Seller, remaining the sole responsibility of the Consumer.

6.2. The Consumer may exercise the right of withdrawal within the aforementioned deadline by sending an explicit declaration of withdrawal via email to customer care at the address customerservice@valnerinatartufi.com

6.3. In order for the right of withdrawal to be validly exercised, if the shipment or delivery of the ordered products has already taken place, the Consumer will be required to return them within the peremptory deadline of 10 (ten) working days from receipt of the products or 10 (ten) working days from the transmission of the return request, to:

AR Tartufi srl
Palombare Fraction, 5 Loc. Acquasolfurea – IT
05031 Arrone – Terni – Italy

6.4. It is understood that the risks and transport costs relating to the return of the products to the Seller will be borne by the Buyer.

6.5. In order for the right of withdrawal to be validly exercised, the products must be delivered or in any case sent to the Seller intact (without any sign of wear, abrasion, nicks, scratches, deformation, etc.), complete with all their elements and accessories, accompanied by the instructions/notes/manuals attached, the original packaging and wrapping and the warranty certificate, where present. In the absence of this, the Consumer will not be entitled to a refund of the amount paid. To this end, therefore, it is recommended to cover the original packaging of the products with other protective packaging that preserves their integrity and protects them during transport, including from writing or labels.

6.6. The Seller will take delivery of the returned products, reserving the right to verify that they have been returned in the conditions described in the previous paragraph 10.5.

6.7. If the verification of the returned products has a positive outcome and the right of withdrawal has been validly exercised within the terms and according to the methods provided, the Seller will refund the Consumer free of charge the entire amount paid for the purchase of the products, excluding the shipping costs previously incurred by the Consumer for the purchase if the order has a value equal to or greater than 40 euros, as quickly as possible and in any case within 14 (fourteen) days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Consumer.

6.8. The aforementioned refund will be made by bank transfer in favor of the Consumer. The Consumer will be responsible for communicating to the Seller, by sending an email to the address customerservice@valnerinatartufi.com, the bank details to make the transfer in your favor and to ensure that the Seller is put in a position to be able to return the amount due.