1. OBJECT
1.1. These General Conditions of Sale regulate the purchase and sale contracts concluded online of the products on the website www.valnerinatartufi.com (hereinafter “the Site”). The Site, owned by A.R. Tartufi S.r.l., with registered office in Frazione Palombare, 5 – 05031 Arrone – TR – Loc. Acquasolfurea –IT, VAT number 01560440552, registered in the Trade Register of Terni Economic and Administrative index no. REA 106724, is managed by A.R. Tartufi S.r.l.
1.2. A.R. Tartufi S.r.l. manage the sales of the products through the website www.valnerinatartufi.com. The purchase of the products through the Site involves the following parts: A.R. Tartufi as seller (hereinafter “the Seller”), the person who proceeds with the purchase of one or more goods (hereinafter “the Consumer”), and Seller and Consumer hereinafter collectively referred to as the “Parts”.
1.3. Any communication from the Consumer connected and/or related to this contract – including any reports, complaints, requests concerning the purchase and/or delivery of products, the exercise of the right of termination, etc. – must be sent to the Seller at the addresses on the Site and at the e-mail address: servizioclienti@valnerinatartufi.com.
1.4. Each purchase is subject to the general conditions of sale published on the Site at the time the contract is concluded, pursuant to article 3 below.
1.5. The Site is dedicated to retail sales and it is intended for the exclusive use of consumers. The ability to purchase products on the Site is therefore reserved exclusively for a “consumer”, such as a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisan or professional activity if carried out. All subjects who are not a “consumer” are advised not to carry out purchase orders for products through the Site.
1.6. Simultaneously with the execution of the purchase order, the Consumer accepts that the confirmation of the information related to the order placed and the general terms and conditions contained in this contract will be sent by e-mail to the address stated by him/herself during the registration on the Site. The Seller reserves the right not to execute orders from subjects other than the “consumer” or that do not comply with its commercial policy.
1.7. In order to validly conclude this contract, the age of majority (18 years) and the legal capacity to act, which the Consumer declares to possess, are required.
1.8. Any costs for connecting to the Site via the Internet, including telephone costs, are the sole responsibility of the Consumer, according to the rates applied by the operator selected by the Consumer.
2. CHARACTERISTICS OF PRODUCTS AND THEIR AVAILABILITY IN VARIOUS GEOGRAPHICAL AREAS.
2.1. The products are sold by the Seller with the characteristics that are described on the Site at the time the order is sent by the Consumer and according to the general conditions of sale published on the Site at the time the order is sent, with the exclusion of any other condition or term.
2.2. The Seller reserves the right to modify these general conditions of sale at any time, at its own discretion, in compliance with current legislation. The products are offered under the general terms and conditions indicated on the Site at the time the order is placed until stocks are exhausted.
2.3. Prices and goods for sale on the Site are subject to change without notice. Therefore, before sending the purchase order pursuant to point n.3 below, the Consumer is requested to check the final sale price.
2.4. The Seller reserves the right, without notice, to modify the goods on the Site or to modify their characteristics at any time and without any notice or obligation.
2.5. The Seller reserves the right to make changes and improvements to any goods offered on the Site, without the obligation to make such changes on those already sold.
2.6. This Site can be accessed by users from all over the world and the Site may contain references to goods that are not available or cannot be purchased in the country of the visitor to the Site.
2.7. The Products on the Site or intended for sale are reserved for sale only in the countries indicated in the list on the Site at the time of placing the order.
3. EXECUTION OF THE CONTRACT.
3.1. The presentations of the products on the Site, not binding for the Seller, represent mere invitations to offer and not offers to the public.
3.2. The purchase order transmitted by the Consumer to the Seller through the Site has the value of a contractual proposal and is subject to these general contract conditions, which form an integral part of the order itself and that the Consumer, by transmitting the order to the Seller, must accept in full and without any reservation. Before proceeding with the purchase of the products, by sending the purchase order, the Consumer will be asked to carefully read these general conditions of sale and the information on the right of termination, to print a copy using the print command and store or reproduce a copy for your personal use. Furthermore, the Consumer will be asked to identify and correct any errors in entering their data.
3.3. The Consumer’s purchase order is accepted by the Seller by sending an e-mail to the Consumer, to the e-mail address he declared to the Seller at the time of registration on the Site, confirming the order, which will report the link to the text of these general conditions of sale, the summary of the order placed and the description of the characteristics of the product ordered. The Consumer’s order, the Seller’s order confirmation and the general terms and conditions applicable to the relationship between the Parties, will be filed electronically by the Seller in its IT systems and the Consumer may request a copy by sending an e-mail to the Seller at servizioclienti@valnerinatartufi.com.
3.4. The contract is considered executed when the Consumer receives the order receipt from the Seller via e-mail. Pursuant to current legislation, the order and the order receipt are considered received when the parties to whom they are addressed have the possibility to access them.
4. PRODUCT SELECTION AND PURCHASE PROCEDURE.
4.1. The products presented on the Site can be purchased through the purchase procedure on the Site. This procedure involves the selection of products by the Consumer, with their inclusion in the appropriate virtual shopping cart. Once the product selection is complete, to purchase the products selected and placed in the cart, the Consumer will be invited to register on the Site, providing the requested data, or to log in, if the Consumer is already registered or to provide their own data in order to complete the order and allow the execution of the contract. In order to allow the purchase, the Consumer will be asked to confirm their data (by way of example but not limited to: name, surname, etc.), as well as the address where to deliver the selected products, the billing address and a telephone number where you can contact him for any communications relating to the purchase made, if they are different from the data provided at the time of registration, and the tax code. The Consumer will display a summary of the order to be executed, of which he can modify the contents: therefore, the Consumer, after careful reading, must expressly approve these general conditions of sale, by means of the appropriate check-box on the Site and finally, through the “Proceed to Checkout” button, the Consumer will be asked to confirm his order, which will thus be definitively sent to the Seller and will produce the effects described in the previous par. 3.2. of this contract. The Consumer will also be asked to choose the shipping method and the payment method, among those available. If the Consumer decides for the immediate payment method (contextual to the purchase) by credit card, PayPal or immediate bank transfer, he will be required to communicate the relevant data via a secure connection. For accounting and administrative needs, the Seller reserves the right to verify the personal details indicated by the Consumer. If the payment is made by credit card, the purchase amount will be charged only upon receipt of the order by the Seller.
5. DELIVERY OF GOODS AND ACCEPTANCE.
5.1. Generally, the Site indicates the delivery times of the goods, however, this information is to be considered purely indicative and not binding for the Seller.
5.2. The Seller undertakes to do everything in its power in order to comply with the delivery times indicated on the Site and, in any case, to carry out the delivery within a maximum time of 30 (thirty) days from sending the order confirmation to Consumer except for goods not available in warehouses, subject to an advance order by the Consumer, in which case the delivery will be made within 30 (thirty) days from the availability of the goods. In the latter case, the consumer will have the right to exercise the withdrawal until the notification, sent by the Seller, of the availability of the same in its warehouses is received.
5.3. Not being able to guarantee the availability of the products indicated on the Site, if a product ordered by a Consumer is not available, the Consumer will be promptly informed by the Seller and the payment, possibly already made by the Consumer, will be promptly reimbursed.
5.4. The shipment of the products ordered by the Consumer will take place in the manner selected by the Consumer, among those available and indicated on the Site at the time the order is placed. The Consumer undertakes to check without delay, and in any case no later than 3 (three) days from receipt of the products, that the delivery is correct and includes all and only the products purchased and to inform the Seller of any defect within this period of the products received or of their discrepancy with respect to the order placed, according to the procedure referred to in the following art. 9 of this contract. Should the packaging or wrapping of the products ordered by the Consumer reach their destination clearly damaged, the Consumer is asked to refuse delivery by the carrier/forwarder or to accept delivery “under reserve”.
5.5. Once the term referred to the previous par. 5.4. became effective, the delivered products will be considered definitively accepted by the Consumer.
6. CONSUMER PROTECTION AND RIGHT OF WITHDRAWAL
6.1. The Consumer has the right to withdraw from this contract, without any penalty, within 10 (ten) working days from the day of receipt of the ordered products, for any reason and without having to justify his decision in any way. In the hypothesis, the shipping costs and any duties or additional taxes for the re-importation of the product will be retained by the Seller, remaining the sole responsibility of the Consumer.
6.2. The Consumer may exercise the right of withdrawal within the above-mentioned deadline by sending an explicit declaration of withdrawal via e-mail to the customer care at servizioclienti@valnerinatartufi.com.
6.3. In order for the right of withdrawal to be validly exercised, if the shipment or delivery of the ordered products has already taken place, the Consumer will be required to return them within the peremptory term of 10 (ten) working days from receipt of the products or 10 (ten) working days from the transmission of the return request, at:
A.R. Tartufi srl
Frazione Palombare, 5 Loc. Acquasolfurea – IT
05031 Arrone – Terni – Italia
6.4. It is understood that the risks and transport costs relating to the return of the products to the Seller will be charged to the Buyer.
6.5. In order for the right of withdrawal to be validly exercised, the products must be delivered or in any case sent to the Seller intact (without any signs of wear, abrasion, scratches, deformations, etc.), complete with all their elements and accessories, accompanied by the attached instructions/notes/manuals, original boxes and packaging and the guarantee certificate, where present. Failing this, the Consumer will not be entitled to a refund of the amount paid. For this purpose, therefore, it is advisable to cover the original packaging of the products with other protective packaging that preserves its integrity and protects it during transport, including from writings or labels.
6.6. The Seller will take delivery of the returned products, reserving the right to verify that they have been returned in the conditions described in the previous par. 10.5.
6.7. If the verification of the returned products is successful and the right of withdrawal has been validly exercised within the terms and in the manner provided, the Seller will reimburse the Consumer, free of charge, the full amount paid for the purchase of the products, not including of the shipping costs previously incurred by the Consumer for the purchase itself if the order has a value equal to or greater than 40 euros, in the shortest possible time and in any case within 14 (fourteen) days from the date on which the Seller came to knowledge of the consumer’s right of withdrawal.
6.8. The above-mentioned refund will be made by bank transfer in favor of the Consumer. The Consumer’s burden will be communicated to the Seller, by sending to the address servizioclienti@valnerinatartufi.com, the bank details to make the transfer in his favor and to ensure that the Seller is in a position to be able to return the amount due.
e-mail
